Your Privacy Is Our
Top Priority

1. What Information We Collect

During the process of registration and use of services on the jeetbe platform, we may collect various types of information. This information comes primarily from two sources — first, what you provide directly; second, information collected automatically when you use our services.

Information You Provide:

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Username and password you choose when creating your account
• Information and messages you provide when contacting customer support

Automatically Collected Information:

• IP address, device type, and operating system information
• Browser type and version
• Which pages were visited on the platform and how long was spent on them
• Gaming activity and transaction history
• Data collected through cookies and similar tracking technologies

2. Purpose of Data Collection

jeetbe collects and uses your information only for lawful and specific purposes. We never collect your information unnecessarily or sell it to third parties without permission.

• Keeping your account active and ensuring secure login
• Processing deposits and withdrawals and completing financial transactions
• Identity verification to confirm age and ensure responsible gaming
• Fraud prevention, anti-money laundering (AML) compliance, and maintaining platform security
• Personalising services according to your preferences and play style
• Resolving technical issues and improving service quality
• Meeting applicable legal and regulatory obligations

3. Data Storage and Security

Protecting your personal information is extremely important to us. jeetbe takes industry-standard technical and organisational measures to keep your data secure.

• All your data is protected through SSL (Secure Socket Layer) encryption technology
• Sensitive financial information is stored in encrypted form
• Passwords are never stored directly — they are kept only in hashed format
• Regular security audits are conducted
• Staff are given access only to the minimum amount of information necessary

How long we retain your information depends on legal obligations and service requirements. Even after an account is closed, we may retain certain information for a defined period as required for legal compliance. This retention period is generally no more than five years, unless applicable law requires otherwise.

4. Sharing Data with Third Parties

jeetbe never sells your personal information. We may share information with specific third parties in the limited circumstances listed below:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay
• Identity Verification Services: For age and identity confirmation in line with legal compliance
• Technology Infrastructure Partners: Trusted service providers who operate and maintain the platform
• Legal Authorities: With authorities where required by court order or legal obligation
• Fraud Prevention: With specialist agencies to protect platform security

When information is shared with third parties, we ensure that they maintain the same standard of privacy and security. All partners contracted with us commit to data protection.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jeetbe website and platform. These are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled
• Functionality Cookies: Remember your preferences, language, and other personal settings
• Analytical Cookies: Collect platform usage statistics to help improve the service
• Session Cookies: Automatically deleted when you close your browser

You can disable cookies by changing your browser settings. However, disabling cookies entirely may limit some platform functionality and cause difficulties with the login process.

6. Your Rights

As a user of the jeetbe platform, you have the following rights over your own information. We respect these rights and are committed to responding to any request.

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you may request that your information be deleted ("right to be forgotten")
• Right to Restrict Processing: In some cases you may request that the processing of your information be limited
• Right to Data Portability: You may receive your information in a structured, commonly used format
• Right to Object: You may object to the use of your information for specific purposes

To exercise these rights, please contact our privacy team. We will respond to your request within 30 business days.

7. Privacy Protection for Minors

jeetbe strictly refuses to provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a person is under 21 and has created an account, we will immediately close that account and delete all information collected. If you believe a minor is using our platform, please notify our support team.

8. International Data Transfers

Your information may be transferred to servers located outside Bangladesh where necessary for the operation of our platform. In the case of such transfers, we ensure that:

• All parties receiving the data maintain appropriate data protection standards
• Contractual safeguards required for international data transfers are in place
• Data is always protected through SSL encryption
• Transfers are limited to what is strictly necessary for service delivery

9. Responsible Gaming and Data Use

jeetbe cares about the mental and financial wellbeing of its users. We may analyse information about your gaming behaviour for the following purposes:

• Identifying unusual gaming patterns to detect potentially problematic behaviour
• Properly implementing self-exclusion or limit-setting requests
• Providing advice and support related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to This Policy

jeetbe reserves the right to review and update this Privacy Policy from time to time. The policy may change for the following reasons:

• To stay in line with legal or regulatory changes
• Due to the introduction of new services or technologies
• In response to changes in our business operations
• To provide users with better protection

For any significant changes, we will notify you by email or by posting a notice on the platform. Continued use of the platform after any changes will be taken as acceptance of the revised policy. The "Last Updated" date at the top of the page indicates the date of the most recent revision.

11. Relationship with Other Policies

This Privacy Policy is part of jeetbe's overall legal framework. It should be read together with the following policies:

• Terms and Conditions — overall terms for use of the platform
• Responsible Gaming Policy — guidelines for safe and responsible gaming

If any conflict arises between the above policies, the most specific policy for the subject matter will take precedence.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights over your information, please contact us. Our privacy team is always ready to respond to all your enquiries.